Thank you for joining Rollbol. In order that you get the most out of our support and make your experience better, we’d like to advise you to read through the support policy on this page.
We only offer support via our support system only for our users, who have joined Rollbol.com
2. Where Can You Get Suppor that can be found here: https://support.rollbol.com
If you have problems creating an account on our support system, please contact us on [email protected]
3. Before asking questions
Before asking questions within the support system, please be sure that you have read the documentation
4. Support includes:
- Responding to questions or problems regarding features on our website.
Fixing bugs and reported issues
5. What We Can’t Help You With
Speeding up the payment process
Speeding up the verification process
Declined verification (Unless it was a mistake from our part)
We usually answer priority tickets within 48 hours. However, it might take a little longer in busier periods and during weekend
We provide support from 09:00 AM to 05:00 PM (GMT) from Monday to Friday.
Don’t Open more than 1 ticket (the other one will be deleted automatically by the system).
Post multiple replies will make your ticket low in priority and will take much longer time to get our reply.
Tickets with no reply from you for 2 days will be closed automatically by the system.
If you got your ticket closed automatically or by anyone here in the support team, Just open a new ticket and reference the old ticket ID as not solved yet or simply open a new one asking to re-open the old ticket.